Personal informationThe types of personal information we may collect about you include:• your name;• your contact details, including email address, mailing address, street address and/or telephone number;• your demographic information, such as postcode;• your preferences and/or opinions;• information you provide to us through customer surveys;• details of products and services we have provided to you and/or that you have enquired about, and our response to you;• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;• additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and• any other personal information requested by us and/or provided by you or a third party.We may collect these types of personal information directly from you or from third parties.
Collection and use of personal informationWe may collect, hold, use and disclose personal information for the following purposes:• to enable you to access and use our Site, associated applications and associated social media platforms;• to contact and communicate with you;• for internal record keeping and administrative purposes;• for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;• to comply with our legal obligations and resolve any disputes that we may have;
Disclosure of personal information to third partiesWe may disclose personal information to• third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;• our employees, contractors and/or related entities;• our existing or potential agents or business partners;• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;• credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. • third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.
How we treat personal information that is also sensitive informationSensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.